Right of withdrawal and return

RIGHT OF WITHDRAWAL

The customer has the possibility to return the goods, if unused, by sending a withdrawal request to the e-mail address onlinestore@lomer.it indicating the order number, within 14 working days from the day of receipt of the ordered items.

After sending a confirmation email, Lomer will collect the goods which must be intact in the original box and with the tags attached.

Lomer will undertake to process the request for a full refund of the price paid, within 15 days of receiving the return, using the same payment method at the time of purchase, deducting Euro 10.00 for the cost of collecting the goods.

NB: the customer will not be able to have a refund of the price if the returned product is not intact, damaged or used, as per the Terms and Conditions of sale. In this case the product will be returned to the customer with transport costs at his expense.

RIGHT OF RETURN

Returned by default

In case the article is presented by different manufacturers, the customer will be required to contact the indirizzo e-mail onlinestore@lomer.it, quoting the order number, specifying the problem and it is possible allegando of the photo, enter 2 months dalla scoperta del difetto.

The customer must return the item, so that it is properly used, it should be corrected and the value of the discrepancy will be corrected, the item will be returned or replaced with another item. In the event of a risk of difference in effect, it is impossible to replace it, please note that it is possible to proceed fully with the customer’s purchase price, using the correct method of payment for the purchase.

Returned for size exchange

If the customer wishes to change the tag of the item, please proceed with the invitation by e-mail to the indirizzo onlinestore@lomer.it, quoting the number of the order, enter 14 days requested at the moment of the receipt of the goods.

A subsequent accettazione Lomer will provide you with the right to return the goods along the route and replace the tag, you will be able to repay the customer in the event that the rich tag is not available.

PURCHASES MADE IN STORE

Purchases made from retailers will be managed through them. The customer must contact the retailer directly for assistance.